Frequently asked questions

First conversation within 24–48 hours, project start usually within 1–2 weeks.

Yes, we also support clearly defined tasks without a large project setup.

No. We translate technical topics into plain language and guide you step by step.

Both are possible. Most projects run efficiently remotely; if needed, we also come to you.

We start by listening, understand your situation and clarify whether and how we can help – without sales pressure.

Yes, we even recommend it. We start with one clearly defined core area and expand as needed.

By email, phone, WhatsApp or video conference – according to your preference and in a fixed rhythm.

No. We work on half-day consultations as well as on digitalisation projects lasting several months.

No: thanks to our expertise and a modular approach, you can get started within a few weeks and achieve concrete benefits.

That depends on the scope. After the first conversation you receive a transparent offer. Hourly or flat-rate pricing is possible.

Yes, for example BAFA consulting funding or KfW loans. Programmes and their conditions change; we check the current terms together with you. We support you with this.

Depending on the project, we offer both. For clearly defined tasks we prefer fixed prices; for more open-ended projects, a transparent block of hours.

Yes: data processing agreement, data minimisation, retention & deletion, logs – all documented.

Only authorised persons. Access rights are clearly documented and limited to the minimum.

Only if you wish and we have jointly selected a GDPR-compliant cloud provider (e.g. a German data centre).

All project access is handed over and then deleted on our side. On request, you receive written confirmation.

No: code and documentation belong to you. Operation in-house is also possible.

We hand over in a structured way: complete documentation, briefing and, on request, training for new employees.

Yes. We build in such a way that your internal resources or other service providers can continue working without problems.

All solutions are fully documented. No proprietary system that only we understand.

That depends on your requirements. We work with common tools (HubSpot, Zapier, n8n, Microsoft 365, among others) and recommend what fits your situation.

In most cases, yes. We analyse your existing infrastructure and integrate without replacing what works.

Yes, if needed. We develop lean, tailor-made solutions – without oversized engineering.

Where it makes sense, yes. Many automations can be implemented quickly and maintainably this way. For more complex requirements we use classic development.

Yes. We build structured workflows for first contact, qualification and follow-up – GDPR-compliant with the official WhatsApp Business API.

Yes. We clean up, structure and standardise your customer data for clean reports and smooth processes.

Yes. We build fast, GDPR-compliant websites with a clear focus on your offering – without unnecessary ballast.

Yes, within clearly defined support allowances. No permanent subscription, but plannable availability according to your needs.

At the start we jointly define measurable goals (e.g. processing time, error rate, data completeness) and review them regularly.

We communicate early when we see deviations and adjust together. No hidden recalculations.

On request we share anonymised example projects from comparable situations. Direct reference conversations are possible by arrangement.

Mainly for small and medium-sized businesses with 5–100 employees that are looking for pragmatic solutions without enterprise overhead.

Yes. Every project ends with a clean handover and, if needed, hands-on training directly on the system.